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Poster: Stephen Judge Date: Aug 13, 2011 11:41am
Forum: faqs Subject: Reporting bugs on the Internet Archive website

In the absence of a comprehensive help page or any sort of technical support at the IA I need to find out where is the best place to report bugs found on the Internet Archive website. I don't mean bugs with the archived material, I mean bugs with the website itself.

The main bug I need to report is that the support of OpenID in the Virtual Library Card Accounts seems to be broken.

I have also found that the RSS feeds for many of the forums listed on the Forums page http://www.archive.org/iathreads/forums.php are not feeding any updates, an example is the feed for the Announcements forum http://www.archive.org/iathreads/forum-display.php?forum=announcements

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Poster: Administrator, Curator, or StaffJeff Kaplan Date: Aug 13, 2011 12:11pm
Forum: faqs Subject: Re: Reporting bugs on the Internet Archive website

hi. it's best to send bug reports to infoATarchive.org

the announcements section was recently changed to an rss feed from http://blog.archive.org/category/announcements/ so thanks for bring this to our attention. i'll try to get this fixed asap.

thanks

jeff

This post was modified by Jeff Kaplan on 2011-08-13 19:11:20

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Poster: Stephen Judge Date: Aug 13, 2011 12:19pm
Forum: faqs Subject: Re: Reporting bugs on the Internet Archive website

Thanks for the quick reply Jeff. I would suggest you have a quick click through of the RSS feeds for all of the forums. At least three of them that I click on were not feeding any updates.

In regard to reporting bugs. Thank you for the information, this does however seem like a very onerous task for whomever is at the end of info AT archive.org. Wouldn't it be better for the IA to use some bug tracking software like Trac or Bugzilla. Surely it would make it easier for IA staff to manage the bugs and to reduce duplicate bugs being emailed into the staff.